Shipping and Refund Policy
We do not ship outside of the United States or US Territories.
We do our best to have all packages shipped out of our fulfillment center within 24-48 hours of your payment processing successfully.
The time it takes your package to get to you depends on the shipping method you choose at checkout:
USPS Priority: 2-3 days
USPS First Class: 2-5 days
UPS Ground Shipping: 5 days
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
We offer free shipping for domestic orders over $50 and they will be sent using USPS First Class shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return most unopened, unused products within 7 days of receiving it.
Email us at firstname.lastname@example.org to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address. When you contact us, be sure to include as much information as possible – name, order number, address, the product you’re having an issue with, and photos, if applicable.
Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at email@example.com. We will be happy to refund or replace your purchase.
No Cap Hemp Co will only accept returns and refunds from purchases made on on our website. will not allow returns from a purchase made in a retail store.
Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
Delayed / Lost Packages
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach USPS.
For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.
If you would like insurance please use Priority Mail which does come with $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. If it has been more than 15 days and you do not have the package, please contact us and we will file the claim. Please note the insurance for priority mail is only $100, this is all we will reimburse if a package does not arrive. If you would like additional insurance, please inquire with customer service.